Terms and conditions

Purchase and Delivery Policy

Once the payment is received, UNNO Mountain Cycles S.L. will have 15 calendar days to deliver the merchandise to the carrier. The reception, by the CLIENT, will depend on the delivery address and the conditions of the carrier

We inform our clients that prior administrative authorization is not necessary for the sale of the products.

Once you provide your information and the contract is perfected, an archival electronic document will be generated to which you have the right of access.


Withdrawal and returns Policy

The CLIENT has 14 calendar days to terminate this contract without needing any justification. The term of 14 days will begin to count from the moment in which the CLIENT acquires the material possession of the product.

To exercise the right of withdrawal, the CLIENT must notify UNNO Mountain Cycles S.L. ​​of his decision to cancel the contract, by email to: info@unno.com and return the merchandise to the address of UNNO ​​indicated on the invoice. You can also use the model withdrawal form, wich you will receive along with the product, although its use is not mandatory.

In case of withdrawal, UNNO Mountain Cycles S.L. ​​will return the payments received, excluding the cost of return of the product, without undue delay and once it has received and verified that the product meets the conditions of withdrawal.

The CLIENT will only be responsible for the decrease in the value of the box, resulting from a manipulation different from what would be necessary to establish the nature, characteristics and proper functioning.

UNNO Mountain cycles S.L. will proceed to make such refund by bank transfer to the account indicated by the CLIENT and in no case, the CLIENT will incur any expense, as a result of the refund, except for the total cost of the return


Warranty Policy

UNNO offers a warranty period, for the manufacturing defect of its frames, of 5 years, and for the painting of its 2 year, counted from the date of payment. This warranty will only be valid for the original purchaser of the product, who must provide a copy of the purchase invoice.

This waranty is fully compatible with the warranties offered by the distributors of the components that we assemble on our bicycles.

The CLIENT assumes the shipping costs, reserving to UNNO Mountain Cycles S.L. ​​his right to request the shipment of the product for his evaluation and the opinion of an expert.

UNNO Mountain Cycles S.L. reserves the right to repair or replace the product claimed, and its final decision is binding. In case of total replacement of the claimed product, UNNO Mountain Cycles S.L. ​​guarantees that the product will be replaced by one with the same characteristics. The color and model of the replacement product will be chosen according to the available stock.

You can contact the after-sales service by sending an email to the following email address: info@unno.com.


Conditions of the Warranty

The user must keep the product purchased in good condition in accordance with the instructions and recommendations specified in the bicycle manual, and may be rejected by UNNO Mountain Cycles S.L. ​​warranty claims that directly respond to a defect in product maintenance by the user .

The warranty does not apply in any case to breakages or defects resulting from the negligent use of the bicycle, the assembly of other non-original accessory elements to those supplied or assembled by UNNO Mountain cycles S.L., or inadequate handling and maintenance operations by the user, or by any third party on his behalf.

This warranty does not cover in any case the usual wear of the perishable elements of the product.

Due to the danger inherent in the use of a bicycle, both on the road and in the mountains, and the physical risks derived from its use, this warranty refers only to the replacement of the non-conforming components, and does not cover the damages in any case personal injuries that may arise directly or indirectly from the failure of the same during use. In the event of a circulatory accident, regardless of the direct cause thereof, the UNNO Mountain Cycles S.L. ​​warranty is completely canceled.

This warranty will be subject to the decision of our technicians, about the nature of the lack of conformity of the product, after a study of the piece in question.


Accident policy

UNNO Mountain Cycles S.L. offers an accident policy in case of cracking or breakage of the frame or bicycle due to external factors not related to manufacturing defects. This policy is based on the application of a discount on the acquisition of a new frame or bicycle as the case may be. For more information, contact info@unno.com



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