Purchase and Delivery Policy
Once the payment is received UNNO will immediately send the frame to the CUSTOMER. Product delivery is in 8 calendar days after the order has been paid.
The warranty period for manufacturing defect is 5 (five) years, and frame paintwork warranty is for 2 (two) years, from the date of payment.
The CUSTOMER assumes the shipping costs, reserving UNNO its right to request the shipment of the product for evaluation and expert opinion. UNNO reserves its right to repair or replace the product claimed, and its final decision is binding. In case of total replacement of the product claimed, UNNO guarantees that the frame will be replaced by one with the same features. The color and model of the replacement product will be chosen according to the available stocks.
Post-sales service may be contacted sending an e-mail to the following electronic address: firstname.lastname@example.org.
Withdrawal and returns Policy
The CUSTOMER has 14 calendar days to withdraw from this contract without needing any justification.
The term of 14 days will begin to count from the moment in which the CUSTOMER or a third party authorized by him (other than the carrier) acquires the material possession of the frame.
In order to exercise the right of withdrawal, the CUSTOMER must notify UNNO his decision to withdraw from the contract by email email@example.com. You can use the withdrawal draft that you will find in www.unno.com.
In order to comply with the withdrawal period, it shall be sufficient that the communication regarding the exercise by the CUSTOMER of the right of withdrawal is sent before the expiration of the withdrawal period.
In case of withdrawal, UNNO will return the payments received, excluding the cost of return of the frame, without any undue delay and, in any case, within 14 days from the date on which UNNO receives the notice of withdrawal. UNNO will proceed to make such reimbursement by bank transfer to the account indicated by the CUSTOMER, unless the last specifies another method of payment; in any case, the CUSTOMER will not incur any expense as a result of the refund, except for the totally cost of return.
The CUSTOMER must return or deliver the frame to the address indicated in the withdrawal document, without undue delay, and in any case, at the latest, within 14 days from the date on which the CUSTOMER communicates his decision of withdrawal.
The deadline will be met if the frame IS returned before the 14-day period has ended.
The CUSTOMER must assume the direct cost of returning the frame.
The CUSTOMER will only be responsible for the decrease in the value of the frame resulting from a manipulation different from what would be necessary to establish the nature, characteristics and functioning of the frame.
Personal Data Protection
In compliance with the Organic Law 15/1999, of December 13, Protection of Personal Data and its development regulations, you are informed that the personal data provided by you will be incorporated into an automated file whose responsible is UNNO Mountain Cycles S.L., owner of this website, in order to provide the information requested about the services offered by its activity. Through the completion of forms on the Web or by sending emails or any other information request sent to UNNO Mountain Cycles S.L., the interested party gives his express consent for the processing of their personal data and to receive commercial communications about the services related to the activity that UNNO Mountain Cycles S.L. plays. In no case, UNNO Mountain Cycles S.L. will use the personal data of the interested parties for purposes other than those mentioned above, and undertakes to keep due professional secrecy and to establish the necessary technical and organizational measures to safeguard the information in accordance with the requirements established by RD 1720/2007, of development of the LOPD. You can exercise the rights of access, rectification, cancellation and opposition at any time, in writing, accompanied by a copy of an official document that identifies you, addressed to UNNO Mountain Cycles S.L. Bolivia 340 local 27 -08019- Barcelona (Spain) or the contact email firstname.lastname@example.org
A) According to the way of storing the data:
1-Session Cookies: These are temporary cookies that remain in the cookie file of your browser until you leave the web page, so none is recorded on the user’s hard drive. The information obtained through these cookies is used to analyze traffic patterns on the web.
2-Permanent cookies: they are stored on the hard disk and our website reads them every time you make a new visit. A permanent website has a specific expiration date. The cookie will stop working after that date. It is used, generally, to facilitate the services of purchase and registration, and to remember adjustments and preferences in the user’s navigation, such as: language selection, theme selection, menu preferences, internal bookmarks of the web, etc.
B) According to the level of relationship with the user:
1-Originating cookies: served directly by the same web domain visited by the user and normally linked to the provision of the service or tasks of web analytics.
2-Third-party cookies: linked to alternative domain names of the same provider, or third-party providers specializing in management of advertising campaigns, personalization or, likewise, web analytics. While all browsers initially accept originating cookies, some of them disable third-party cookies in the absence of an express action on the part of the user.
Among the cookies used on our website, we distinguish:
1-Strictly necessary cookies, such as those that serve to correctly navigate or identify the user’s session.
2- Third-party cookies, such as those used by social networks, or external content supplements.
3- Analytical cookies for periodic maintenance purposes, and in order to guarantee the best possible service to the user. Habitually the websites make use of ‘analytical’ cookies to collect statistical data of the activity.
The information collected by this type of cookies will be anonymous anyway, and it is not possible to establish any link between browsing patterns and natural persons.
The user can freely decide about the implantation or not in his hard disk of the cookies of our web as well as his elimination, following the procedure established in the help section of his navigator.
The user can also configure his browser to accept or reject by default all the cookies or to receive a warning on the screen of the reception of each cookie and decide at that moment its implementation or not on his hard drive. Many browsers also allow you to activate a private mode through which cookies are always deleted after your visit. Depending on each browser, this private mode can have different names.