Shipping and Returns

Our priority is to ensure that you receive your bicycle in the best possible condition and in the quickest and most efficient manner. For this reason, we not only work with reliable carriers, but we also ensure on the assembly line that the bicycle is well-packaged to prevent any damage during transport.

How long does shipping take?
For ground shipments to Europe, as long as the item is marked and confirmed as available and in stock, orders typically take 3 to 10 days to reach their destination from the moment the payment for the order is received.

Did you receive a damaged or resealed box from the carrier?
Unfortunately, incidents can happen during shipping. If you received the package with damage or resealed with adhesive tape, it's important that you take the following steps:

  • Inform the carrier that the package is being delivered with damage and ensure that this is reported to the transport agency.
  • Take pictures of the incident.
  • Open a support ticket and send us the pictures of the incident.

It's important to avoid making modifications, assembling, or using the bicycle if it has suffered damage during transport.

Our customer support team will respond to you as soon as possible and offer one or more solutions so that you can enjoy your bicycle.

What is the shipping cost?

The shipping price depends on the specific zone where the order is received. You will be informed of the shipping cost before placing the order.

Our goal is to provide you with a reliable and efficient shipping service so that you can enjoy your bicycle with peace of mind.

Voluntary returns

Voluntary returns will only be possible in case the bike has not been used and is returned in the original packaging with no damages. Check your local legislation in order to know how many days you dispose to ask for a voluntary return.