Warranty

In addition to the mandatory legal warranty, Unno also offers an additional limited lifetime warranty covering factory defects on all bikes sold from 2022 onwards. On this page, you'll find all the details explaining Unno's specific warranty coverage.

When does the warranty apply?

Unno's warranty covers factory defects confirmed through either digital or in-person inspection by our team. Please note that spare parts such as links, bearings, chains, or cassettes are not covered by Unno's warranty. In such cases, we recommend contacting the manufacturer or distributor of the affected component or spare part directly.

Coverage within the legally mandated warranty period

The legally mandated warranty period comes with specific coverage that includes:

The affected product will be replaced or refunded, as deemed most suitable in each case, with Unno reserving the right to find the best solution.

Possible logistics costs for the product due to warranty application (e.g., if we request that the product be sent to our headquarters for inspection).

Assembly and repair costs to replace affected parts or products.

If you have purchased the bicycle in a second-hand market, you can present the original invoice to apply for warranty.

In the event of a failure in an external brand component (e.g., DT Swiss or SRAM) due to manufacturing defects, you can contact us for support.

Coverage beyond the legally mandated warranty period

After the mandatory period, Unno offers a limited lifetime warranty service, subject to specific conditions outlined in Unno's warranty policy, which includes:

The affected product will be replaced or refunded, as deemed most suitable in each case, with Unno reserving the right to find the best solution.

Unno does not cover logistics costs due to warranty application.

Unno does not cover assembly and repair costs to replace affected parts or products.

In case you have purchased the bicycle in a second-hand market, Unno does not apply the warranty.

Procedure if the warranted product is out of stock

In this case, Unno reserves the right to send a product of a different color or with identical or superior specifications to the warranted product. You also have the option to receive a refund for the invoice amount.

You can reach out to our Customer Service department here.